Guarantee, shipping & returns

Our guarantee

If a piece arrives damaged, faulty, or different from what you ordered, tell us within 30 days of delivery with a photo. We will remake and reship it free of charge, or refund you in full including shipping, whichever you prefer. You do not need to send the faulty piece back.

If your parcel is lost, or has not arrived 30 days after it shipped, we will send a replacement or refund you in full.

Size exchange

If the size is not right, tell us within 30 days of delivery. Send the piece back unworn and we will remake it once in the size you need for the shipping cost only. A numbered piece keeps its edition number.

Returns for a change of mind

You may return any unworn, unwashed piece within 14 days of delivery for a refund of the price you paid for it. Tell us first and we will send the return address; return postage is at your cost. We refund within 14 days of receiving the piece. If you live in the UK or the EU, this is in addition to your legal right to cancel, and where that right applies we also refund the standard shipping you paid.

The edition number of a returned limited piece is retired, never resold.

Changing or cancelling an order

Pieces go into production soon after you order. If you contact us within two hours of ordering we can change or cancel the order free of charge. After that, the returns and exchange terms above apply.

Making and shipping

Allow 2–7 working days for making before your piece ships. We email tracking as soon as it leaves.

Tracked worldwide

$15 · 5–14 working days

Express worldwide

$35 · 3–7 working days

Tracked shipping is free on orders over $250. Delivery times are estimates. Prices are in US dollars; your card provider sets the exchange rate.

Duties and taxes

Each piece is made as close to you as possible, and product pages say where. If a piece is made in another country, your customs authority may charge import duty or tax on delivery. Those charges are yours to pay; if you refuse a parcel because of them, we refund the piece less the shipping cost once it is returned to us.

Numbered editions

Limited editions are one per order. Edition numbers are assigned in order of payment and are never reused or remade once the edition is sold.

Terms of sale

Your order is an offer to buy; the contract is made when we email your confirmation after payment. A piece is yours once it is delivered. If we cannot make or ship an order we will tell you promptly and refund you in full. Colours may vary slightly from screen to garment. These terms do not affect your legal rights where goods are faulty or not as described.

Who we are

Obsidian Exclusive is operated by UIE Ltd (company number 17334450), 66 Paul Street, London, EC2A 4NA, United Kingdom.

These terms are governed by the law of England and Wales. Nothing in them limits the rights the law gives you as a consumer in the country where you live.