Privacy

What we collect, and why

Reservations: your name, email, phone number, the month and places reserved, any notes you give us, and the payment reference. We use these to hold your place, contact you with dates and take payment.

Atelier orders: your name, email, phone number, delivery address, what you ordered and the payment reference. We use these to make and deliver your order and to deal with returns.

Your account: your email address, used to send you a sign-in link and to show you your own reservations and orders.

We rely on our contract with you for all of the above, and on our legal obligations for tax and accounting records. We send marketing emails only if you ask for them, and every one has an unsubscribe link.

Payments

Card payments are taken by Stripe. Your card details go directly to Stripe and never reach our systems.

Who we share it with

Only the services that help us run the club, each acting on our instructions: Stripe (payments), Printful and theprintspace (making and shipping Atelier orders, who receive your name and delivery address), Resend (sending emails), and Supabase and Vercel (secure hosting of the site and its records). Some of these are based outside the UK and EU; where they are, the transfer is covered by approved safeguards such as standard contractual clauses.

How long we keep it

Reservation and order records are kept for six years after the transaction, as tax law requires. If a checkout is abandoned, the unfinished record is deleted within 30 days.

Cookies

We use one essential cookie, set only when you sign in, to keep you signed in for 30 days. We use no advertising or tracking cookies. Stripe sets its own cookies on its checkout page to prevent fraud.

Your rights

You can ask us for a copy of your information, to correct it, to delete it, or to stop using it, and you can object to how we use it. Contact us and we will answer within 30 days. If you are unhappy with our answer you can complain to your data protection authority; in the UK that is the Information Commissioner's Office.

Who we are

Obsidian Exclusive is operated by UIE Ltd (company number 17334450), 66 Paul Street, London, EC2A 4NA, United Kingdom.

These terms are governed by the law of England and Wales. Nothing in them limits the rights the law gives you as a consumer in the country where you live.